Page 1 of 4 Development of a service Level Agreements A Checklist Introduction In an outsourced situation, the services to be provided should be described in the contract, their scope, the extent of the provider`s management responsibility towards them and the degree of flexibility required in the case of additional services. The law implies provisions, whether or not they are explicitly formulated. For example, for all service contracts, it is implied that the services are performed within a reasonable time with reasonable skill and diligence1. A service level agreement (SLA) is a document that creates trust, imposes reliability, and keeps the vendor and customer on the same level. Note a category that your services fall into (for example. B COMPUTER services, health services, marketing services, etc.). 4 The supplier can be expected to provide additional or revised services if the customer so requires, subject to the agreement on page 2 of 4, that there will be other fees to be charged in connection with the performance of the contract. The supplier is responsible for managing performance statistics. These are usually delivered to the client in an agreed format, usually a written report (sometimes by email) a few days after the end of the month. The customer and the supplier are responsible for compliance with the standards; with the obligation for the supplier to comply with them and the right of the customer to verify them….